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FAQ

Can I use these services if I don't take any support from Sesame Bankhall Group?
Yes, these services are available to any Intermediary firm.

How much does it cost?
If not built as part of your contract, then the cost depends on which services and what amount are required and also differs depending on whether or not you are a member of the Sesame Bankhall Group. VAT may also be applicable depending on your overall package.

What are the payment terms?
We will invoice you at the end of each month once the work is completed. Our standard payment terms are 28 days from the date of the invoice.

How do I submit a case to you?
Cases are submitted using standard Microsoft Windows functionality as part of this website. Simply follow the on screen instructions. A 'case' covers all the products transacted with a client on any one occasion. For example, if you arrange a Bond and a Pension for the same Client at the same time, both products can be included in a single case. 

Is it secure?
Yes, our website is protected with a 128-bit SSL certificate. The website is password protected and once information is received by us we will keep it confidential unless you instruct us to disclose it or we are compelled to disclose it by law.

Why a web site? - Why not just send documents by email?
The reason we have built this online service is to enable you to submit documents in a secure environment. All data submitted is your responsibility. You will remain the Data Controller (as defined in the Data Protection Act 1998) of all data sent to us, in relation to the services. We would not wish to place you in a position therefore, where you are transferring client data in a potentially unsecure environment without a full appreciation of the potential risks.

I only have paper files and no scanner?
We will of course accept files posted to us, but please ensure that these are copies and not your original files. Can you please use the website to notify us that the file is coming in by post, this allows us to keep permanent track of these paper based reviews.

Are there a minimum number of products I need to submit?
We can review just one product or as many as you need. However every case must contain at least one product.

Will I be tied in to a contract for services?
No, the service is available as and when you need it.

How do I register?
You can register online by clicking
here